Refunds and redo requests

Updated October 29, 2026

Contact support from your order within 14 days of delivery if the images do not reasonably resemble you or have significant generation defects. Describe the issue and which photos are affected.

We provide a first support reply within 1 business day. Business days are Monday–Friday (UTC+8). This is the first-response time, not a promise of resolution or refund arrival within that period. Support is by message, not live chat.

Each package includes one reviewed redo batch: Starter 10 images, Pro 20 images, Signature 30 images. Request it before deleting reference photos. Support may ask for clearer inputs before proceeding.

If generation fails and we cannot deliver the purchased pack, or a material likeness issue cannot be resolved, you may request a refund. Choosing a redo is optional. We do not promise an automatic refund solely because a request was submitted; support records the decision and processes approved refunds through the original payment provider.

Payments under refund or dispute review may have further generation and downloads suspended. Approved refunds are returned through the original payment provider; timing depends on that provider and the payment method. This policy does not restrict statutory rights.